Diane Goff – Forest Lake Travel

I wanted to let you know that Kitt Garrett and her team are among “The Best of The Best”!  I’ve worked as a Travel Consultant for almost 30 years and use Virtuoso On-sites whenever possible.  From the first phone call, with only 3 weeks to plan this trip, which by the way, fell during “The busiest Shopping Weeks” all fell into place perfectly.

My client wanted to celebrate her 80th Birthday in style and she brought along what she considers two younger woman that are like her daughter’s.  One of the young ladies passed the Law Exam and Irene (the 80 year old paying the bill ) said she would take her to NYC if she passed the Bar. The other young lady lived in NYC and came to stay in the 2 bedroom/2 bath Suite at the Mandarin Oriental Hotel and participated in all the activities.

My client had an original budget of $25,000.00. When we were informed that she was booking very last minute and in order to book the accommodations she wanted in a prime location, an extra $5,000.00 would garner the hotel room of her choice, my client felt it was worth the price. In fact, since Kitt has a wonderful relationship with this property she was able to get several upgrades and amenities for her as well. Kitt was able to work with the hotel and locked in the exact room type the client requested.

Guess what, Client cancelled two dinner reservations and ordered room service just to enjoy the view from their suite overlooking Central Park.

Kitt was able to put together the best itinerary and the young lady that lives in NYC had never done any of these activities.  Kitt was able to cut cost when possible taking the initiative with clever steps to ensure clients were getting the most value during the program.   She knew when and where to cut the budget to achieve that value.

Kitt, the client and I had a conference call to go over a rough draft of the itinerary and make sure the budget was fine with the client and the activities.  My clients were just counting the days to the trip.  Kitt also made a personal stop to introduce herself to them while having tea at The Waldorf and also at the end of the trip and said she was giving a good-bye hug from “me” and hoping they had “their trip of a Lifetime”.

Well, at the end of the program, my client said it was indeed her “Trip of a Lifetime”; one that she will never forget! She said the trip was well planned and could not have gone any smoother.  I thank Kitt Garrett for making me Look like a Star!  I could have never done this trip without her expertise and knowledge of the City.  She knows all the little things that other tour operators would never think of and that’s what also makes her so special.  Thank you Kitt!  Please see picture attached of my Happy Clients!

Best Regards,
Diane Goff
Forest Lake Travel

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