Chris Gula TTI Canada: Request for 75th Birthday in NYC
I am a travel agent in Toronto and my client was planning a 75th birthday celebration for her mother. She approached me about a hotel suggestion for their multi-generational family of 17. We decided on a star NYC five star hotel and tickets to Kinky Boots. She told me they would probably leave things quite open but that she would want to book dinner and lunch/brunch reservations at some point. It was too early to do so in August (the trip wasn’t till late fall), so I said I would look into this about one month prior to their arrival.
I had recommended to my client that she take a look at the Shared Stories on Kitt’s website. Unbeknownst to me, she did in fact read the stories and contacted Kitt directly. Kitt worked with her to recommend how to turn the restaurant recommendation into a fabulous family trip. I had received an email from Discover New York and Beyond notifying me that they had been requested to design the new program for them.
The request from Kitt for a dinner suggestion turned into an exceptional experience which included 2 dinners in private dining rooms, a private yacht cruise, tours and transportation. Kitt organized flowers, menus (there were several guests with dietary restrictions) and all the details necessary to make this a special celebration. The program was executed and designed superbly and Kitt and her team went above and beyond to accomplish this. Kitt sent me pictures of the birthday dinner and updated me during the weekend.
The real bonus was that when the client called Kitt, Kitt asked her who her travel agent was so Kitt could protect the client relationship with me. In addition, Kitt copied me on all emails between her and the client so that the program really was created as a team effort with Discover New York and Beyond as our Specialist Desk in NYC.
I can highly recommend Discover New York and Beyond as a destination specialist for New York.
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